Returns & Warranty

Sometimes things don't work out quite as expected. That's okay. You can request a return or exchange within 30 days of receiving your order.

To get started, email us at support@lenmory.com with your order number, a brief explanation of your request, and photos or videos if they would help us understand the issue.

When returning a product, please include its original accessories and packaging whenever possible. We review returned items after they arrive to confirm their condition and determine the appropriate refund or exchange.

Items that arrive defective or differ from what you ordered may qualify for a full refund or replacement. Unopened products returned in their original condition and packaging may also qualify for a full refund.

If you've opened or used a product and would like to return it for a reason unrelated to a defect or fulfillment error, a restocking fee of 18%–25% of the returned product's purchase price may apply, depending on its condition.

Items showing noticeable wear, scratches, missing components, or other signs of use will be assessed individually to determine return eligibility and any applicable deductions. Restocking fees do not apply to verified manufacturing defects or mistakes made in fulfilling your order. All fees and deductions are subject to applicable consumer protection laws.

Please contact us before sending anything back. We'll provide the correct return instructions and destination. The address printed on your original package may not be our returns facility.

If there is an eligible manufacturing defect or fulfillment mistake reported within 30 days of delivery, Lenmory will cover the applicable return and replacement shipping costs.

For returns unrelated to product quality or an order fulfillment error, return shipping is generally the customer's responsibility. International return shipments may also involve customs or clearance charges. Prepaid return labels are not routinely provided unless our support team makes a separate arrangement.

We recommend choosing a trackable delivery service and keeping your shipping receipt until your return is complete.

Received the wrong item, or discovered a problem with your product? Let us know within 30 days of delivery. Once your request is reviewed and approved, we'll help arrange an eligible replacement at no additional product cost.

For exchanges unrelated to a defect or fulfillment error, you'll generally be responsible for return shipping costs. Applicable restocking fees may also apply. A replacement product continues under the original warranty period unless applicable law provides otherwise.

Once your return reaches our designated facility, please allow approximately 4–8 business days for inspection and review. After your return is approved, we'll initiate your refund to the original payment method within 7 business days.

Your bank or payment provider may need additional time to make the funds available in your account. Please keep your return tracking information until the process is finished.

Need to cancel an order? Get in touch as early as possible. We can generally accommodate cancellation requests only before an order has entered processing or been dispatched.

For help with an order or delivery issue, email support@lenmory.com as soon as possible.

If your package is already on its way, you may request a return after delivery under the conditions outlined in this policy.

If delivery cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the package, or unpaid import charges, any eligible refund may be adjusted to account for applicable shipping and handling expenses, where permitted by law. If the problem happened for reasons outside your reasonable control, please contact us so we can review the circumstances together.

Depending on the product and the nature of the issue, warranty coverage may include manufacturing defects involving:

• Internal electronic components and circuit boards
• Display hardware, where applicable
• Other built-in hardware essential to the product’s intended operation

When a claim is approved, Lenmory may arrange a repair or replacement at no additional product cost, subject to applicable law.

• Everyday cosmetic wear, scratches, or aging from regular use
• Damage caused by drops, impacts, crushing, or other accidents
• Liquid exposure or water damage
• Broken or physically damaged screens
• Improper handling, misuse, or use outside product instructions
• Repairs, modifications, or disassembly performed without authorization
• Unauthorized software or firmware alterations
• Products with removed or altered identification labels or serial numbers
• Packaging, printed materials, and separately purchased accessories unless expressly covered
• Damage resulting from events beyond reasonable control

If your issue falls outside the warranty, our team may be able to suggest a paid repair or replacement option, depending on product and service availability. Nothing in this section limits any rights you may have under applicable consumer protection laws.

If your Lenmory product isn't working as it should, email support@lenmory.com with your order number or other valid proof of purchase, a description of the problem, and photos or a short video if possible.

Our team will review the information and guide you through troubleshooting, inspection, repair, or replacement where appropriate. Please wait for our instructions before shipping a product for warranty service.

If your device stores photos or other personal content, please back up anything important before sending it in. Data may be lost or become inaccessible during inspection, repair, or replacement. Replacement products generally remain covered for the balance of the original warranty period unless local law requires otherwise.

This policy explains the support available through Lenmory and does not replace or restrict any mandatory rights provided by applicable consumer laws. Where local laws offer additional protections, those rights will continue to apply.